Terms of service
Effective Date: August 10, 2026
Welcome to The Gardens Hotel website. By accessing or using this website, you agree to these Terms of Service. If you do not agree with these terms, please discontinue use of the website.
Website Use
This website is provided to offer information about The Gardens Hotel, our accommodations, amenities, experiences, special offers, location, and related services, as well as to provide access to online reservations.
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or accessibility of the website.
Reservations and Third-Party Booking Services
Our website may provide links to a third-party reservation platform where guests can view availability, rates, and complete reservations.
When you use a third-party booking platform, information you provide, including personal and payment information, may be collected and processed directly by that provider. Your use of the booking platform may be subject to the provider's own terms, conditions, and privacy practices.
Reservation rates, availability, deposits, cancellation policies, and other booking conditions displayed during the reservation process apply to your reservation. Please review all applicable terms before completing your booking.
Rates, Availability and Hotel Information
We make reasonable efforts to ensure that information presented on our website is accurate and current. However, room availability, rates, amenities, packages, special offers, policies, and other information may change without notice.
Photographs and descriptions of accommodations are intended to provide a general representation of the property. Individual rooms, cottages, furnishings, views, layouts, and other features may vary.
Special Offers
Special offers, packages, and promotions may be subject to additional terms, availability, blackout dates, minimum-stay requirements, or other restrictions. Unless otherwise stated, offers cannot be combined with other promotions.
Third-Party Links
Our website may contain links to third-party websites and services for your convenience. The Gardens Hotel does not control these websites and is not responsible for their content, availability, security, or privacy practices.
Accessing a third-party website is at your own discretion and may be subject to that provider's terms and policies.
Intellectual Property
Unless otherwise stated, the content of this website—including text, photographs, graphics, logos, branding, videos, and design elements—is owned by or licensed to The Gardens Hotel and is protected by applicable intellectual property laws.
Website content may not be reproduced, distributed, modified, or used for commercial purposes without prior written permission.
Disclaimer
This website and its content are provided for general informational purposes. While we strive to maintain accurate and reliable information, we do not warrant that all website content will always be complete, current, or error-free.
We also cannot guarantee uninterrupted or error-free access to the website.
Limitation of Liability
To the extent permitted by applicable law, The Gardens Hotel shall not be liable for damages arising from your use of, or inability to use, this website or from your reliance on information presented on the website.
Nothing in these Terms is intended to limit rights or remedies that cannot lawfully be limited under applicable law.
Changes to These Terms
We may update these Terms of Service periodically. Changes will be posted on this page along with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.
Contact Us
If you have questions regarding these Terms of Service, please contact:
The Gardens Hotel
526 Angela Street , Key West, Florida 33040
(800) 526-2664 | (305) 294-2661
reservations@gardenshotel.com
Privacy Policy
Effective Date: August 10, 2026
The Gardens Hotel respects your privacy and is committed to appropriately protecting the personal information you provide when using our website.
This Privacy Policy describes the types of information that may be collected through our website, how that information may be used, and the choices available to you.
Information We Collect
Depending on how you interact with our website, we may collect information such as:
Your name. Email address. Telephone number. Information you voluntarily provide when contacting us. Information associated with inquiries or requests you submit. Technical information, such as your IP address, browser type, device type, operating system, and pages visited. Cookies and similar technologies used for website functionality, analytics, and performance.
How We Use Your Information
Information collected through our website may be used to: Respond to inquiries and requests. Communicate with you regarding The Gardens Hotel and our services. Provide information about accommodations, amenities, experiences, and special offers. Improve our website and guest experience. Analyze website usage and performance. Maintain website security and prevent misuse. Comply with applicable legal and regulatory obligations. We do not sell your personal information.
Reservations and Booking Information
Our website provides access to a third-party reservation platform that allows guests to check availability and make reservations.
When you proceed to the reservation system, personal information required to complete your booking may be collected and processed by the third-party reservation provider. This may include your name, contact information, reservation details, and payment information.
Payment card information entered through the third-party reservation system is processed through that provider or its payment-processing partners and is not collected through the public-facing pages of The Gardens Hotel website.
We encourage you to review the privacy policy and terms of the reservation provider before submitting personal or payment information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our pages, and improve website performance.
Certain third-party services integrated into the website may also use cookies or similar technologies.
You can control or disable many cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.
Where required by applicable law, additional choices or consent mechanisms may be provided regarding non-essential cookies.
Analytics and Third-Party Services
We may use website analytics and other technology providers to help us understand website traffic, visitor interactions, and website performance.
These providers may receive technical information such as IP addresses, device information, browser information, and interactions with the website in accordance with their own privacy practices and our agreements with them.
Information Sharing
We may share information with trusted service providers that assist us with functions such as:
Website hosting and maintenance. Reservation and booking services. Website analytics. Communications and technology services. Security and fraud prevention.
These providers may access information only as necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect the rights, property, or safety of The Gardens Hotel, our guests, or others.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites and services, including our online reservation platform.
These websites operate independently from The Gardens Hotel and may have their own privacy policies and data-collection practices. We encourage you to review the privacy practices of any third-party website before providing personal information.
Your Privacy Choices and Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information, which may include the ability to request access to, correction of, or deletion of certain personal information.
You may contact us regarding a privacy request using the information below. We may need to verify your identity before processing certain requests.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce applicable agreements.
Information processed by third-party reservation or service providers may be retained according to those providers' policies and applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or applicable requirements.
When changes are made, the revised policy will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, please contact:
The Gardens Hotel
526 Angela Street Key West, Florida 33040
(800) 526-2664 | (305) 294-2661
reservations@gardenshotel.com
Accessibility Statement
Effective Date: August 10, 2026
The Gardens Hotel is committed to providing an inclusive experience for all guests and website visitors, including individuals with disabilities.
We strive to make our website accessible and usable for the widest possible audience and work toward conformance with generally recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
Our Commitment
As part of our commitment to digital accessibility, we aim to provide a website that:
Can be navigated using a keyboard.
Works with commonly used screen readers and assistive technologies.
Uses clear headings and logical page structures.
Provides appropriate alternative text for meaningful images.
Uses readable typography and sufficient color contrast.
Functions across modern desktop, tablet, and mobile devices.
Provides accessible forms and navigation wherever reasonably possible.
Ongoing Accessibility Efforts
Digital accessibility is an ongoing effort. We continue to review and improve our website as technologies, accessibility standards, and best practices evolve.
Some portions of the website may link to or integrate with third-party services, such as our online reservation system. While we strive to work with providers that support accessibility, we do not control the accessibility of independently operated third-party websites and services.
Need Assistance?
If you experience difficulty accessing information or using any feature of our website, please contact us. We will make reasonable efforts to provide the information, service, or assistance you need through an accessible alternative.
When contacting us about an accessibility issue, it is helpful to include the page or feature you were attempting to access and a brief description of the difficulty you experienced.
Contact Us
For accessibility assistance or to provide feedback regarding the accessibility of our website, please contact:
The Gardens Hotel 526 Angela Street
Key West, Florida 33040
(800) 526-2664 | (305) 294-2661
reservations@gardenshotel.com
We welcome feedback and appreciate the opportunity to improve the experience for all of our guests and website visitors.